With the continuous promotion of urbanization in China, the demand for sewage upgrading and discharge systems in household residences, villa basements, and various commercial buildings is becoming increasingly strong and diversified. In order to accurately meet the needs of the Chinese market and provide more efficient and tailored services to local conditions, GHLSM from Germany, a leader in the global sewage pumping station field, has officially announced the establishment of the China Operations Service Center. This important measure marks GHLSM's deep layout in the Chinese market, leveraging a century of German industrial accumulation and localized service innovation to provide Chinese customers with a full cycle high-quality experience from early consultation to lifelong maintenance.

Rooted in China, building a "localized" service concept

GHLSM has been deeply involved in the field of sewage lifting equipment for 47 years, and has always been renowned worldwide for its rigorous processes and excellent quality. After entering the Chinese market, I gained a profound insight into the vast territory, diverse architectural forms, complex water quality conditions, and differentiated needs of different customer groups in China. Based on this, the China Operations Service Center has established the core service concept of "deep localization, zero distance service".

This concept is not a simple slogan, but is based on a profound understanding of the Chinese market. In response to the moisture-proof needs of basements in rainy areas of southern China, the service team will specifically consider waterproof performance adaptation solutions when selecting equipment; In the face of the severe cold climate in the north, special guidance on equipment antifreeze maintenance will be provided. Whether it is the requirement of ordinary household users for silent operation of equipment or the stable demand of commercial complexes for high flow sewage systems, the service center can perfectly integrate the precision of German manufacturing with the practicality of Chinese scenarios with a "tailor-made" thinking.

Whole process closed-loop, creating an efficient service system

To ensure the implementation of the service concept, the China Operations Service Center has built a full process service system covering "consultation solution installation maintenance upgrade", with localization optimization integrated into every link:

Consultation and docking session: Set up a 7 × 12 hour Chinese service hotline and online consultation platform, with a team of engineers who have both German technical training background and Chinese market experience seated to quickly respond to customers' questions about equipment selection, applicable scenarios, budget planning, etc., and provide a preliminary evaluation report within 48 hours.
Scheme design stage: Combining customer building drawings, sewage discharge calculation, terrain conditions and other data, using German original design software for localization adaptation and adjustment, such as providing modular equipment installation schemes for complex pipeline layouts in villa basements to reduce construction changes.
Installation and commissioning process: Strictly following German construction standards and Chinese building codes, equipped with special tools and spare parts, ensuring that the installation cycle is shortened by 20% compared to the industry average, and the commissioning qualification rate reaches 100%. After installation, a 72 hour trial operation monitoring will be conducted, and a detailed acceptance report will be issued.
Maintenance and upkeep process: Establish electronic records of customer equipment, develop differentiated maintenance cycles based on the characteristics of the Chinese usage environment (such as shortening the filter replacement cycle for areas with hard water quality), provide regular on-site inspection services, achieve remote monitoring of equipment operation status through IoT technology, and provide early warning of potential faults.
After sales maintenance process: Set up spare parts warehouses in major cities across the country, ensuring that the inventory of commonly used spare parts meets over 90% of emergency needs. We promise to provide on-site repairs within 24 hours in provincial capitals and 48 hours in prefecture level cities, and offer temporary replacement solutions within 4 hours for major malfunctions.

Multidimensional measures to strengthen the foundation of services

To enable Chinese customers to truly experience "zero distance" service, the Operations Service Center has launched multiple localized service measures:

Regional service network: In the first phase, three major regional service stations will be established in North China, East China, and South China, gradually covering major cities across the country, minimizing service radius, and improving response speed.
Customer training plan: Regularly hold online and offline equipment usage and maintenance training courses, provide professional certification training for property management personnel, decoration companies and other partners, and distribute bilingual operation manuals and video tutorials in China and Germany.
Emergency service mechanism: establish a two-level response system of "regional emergency team+headquarters technical support", provide emergency sewage equipment and power generation devices for rainstorm, power failure and other emergencies, and ensure the temporary operation of the customer's sewage system under special circumstances.
Green Recycling Services: In response to China's environmental policies, we have launched professional recycling and environmental treatment services for scrapped equipment to avoid environmental pollution caused by waste equipment and practice the concept of sustainable development.

Based on the present, looking forward to the future service blueprint

The establishment of the China Operations Service Center is an important milestone for GHLSM to deeply cultivate the Chinese market. In the future, the service center will continue to deepen its localization layout, with plans to achieve full coverage of service outlets in prefecture level cities within 3 years, introduce the latest remote diagnostic technology from Germany and adapt to the Chinese network environment, establish a customer service big data platform, predict equipment operation risks through data analysis, and transform "passive maintenance" into "active service".

The head of GHLSM China stated, "The Chinese market is full of vitality and opportunities. We not only bring high-quality sewage upgrading equipment, but also build our services into a bridge connecting Chinese and German technology and demand. The China Operations Service Center will be based on 'German standards' and guided by' Chinese needs', allowing every customer to feel the experience of 'being in China, serving without boundaries'.

With the continuous upgrading of China's sewage treatment needs, GHLSM China Operations Service Center will provide professional, efficient, and caring services to safeguard the sewage discharge of Chinese households and commercial buildings, and help promote the green development of China's urbanization construction.

Both large and small companies are welcome to join our GHLSM family. We sincerely look forward to your joining!